Privacy Policy

www.healingnarrativescounselling.com 

Privacy Policy

Type of website: Counselling Services
Effective date: 3rd day of July, 2024

www.stephanienderwoodrsw.ca and www.healingnarrativescounselling.com (the "Site") is owned and operated by Healing Narratives Counselling Inc.. Healing Narratives Counselling Inc. is the data controller and can be contacted at:

hello@healingnarrativescounselling.com
Tel. 1+ (438) 801-2529
201-1405 Boulevard Henri-Bourrassa Ouest, POB: #759, Montreal, QC, H3M 3B3

Purpose


The purpose of this privacy policy (this "Privacy Policy") is to inform users of our Site of the following: 

  1. The personal data we will collect;

  2. Use of collected data;

  3. Who has access to the data collected;

  4. The rights of Site users; and

  5. The Site's cookie policy.

This Privacy Policy applies in addition to the terms and conditions of our Site.

GDPR
For users in the European Union, we adhere to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation (the "GDPR"). For users in the United Kingdom, we adhere to the GDPR as enshrined in the Data Protection Act 2018.

We have not appointed a Data Protection Officer as we do not fall within the categories of controllers and processors required to appoint a Data Protection Officer under Article 37 of the GDPR. 

Consent
By using our Site users agree that they consent to:

  1. The conditions set out in this Privacy Policy.

When the legal basis for us processing your personal data is that you have provided your consent to that processing, you may withdraw your consent at any time. If you withdraw your consent, it will not make processing which we completed before you withdrew your consent unlawful.

You can withdraw your consent by: We obtain your explicit consent for specific uses of your personal information. For example, we ask for your consent to send you marketing communications. You may unsubscribe at any time from receiving marketing communications.

Legal Basis for Processing
We collect and process personal data about users in the EU only when we have a legal basis for doing so under Article 6 of the GDPR.

We rely on the following legal bases to collect and process the personal data of users in the EU:

  1. Users have provided their consent to the processing of their data for one or more specific purposes; and

  2. Processing of user personal data is necessary for us or a third pary to pursue a legitimate interest. Our legitimate interest is not overriden by the interests or fundamenal rights and freedoms of users. Our legitimate interest(s) are: We may use your personal information to further our legitimate interests, such as improving our services, ensuring website security, and maintaining communication with clients. We always ensure that our legitimate interests do not override your rights and freedoms..

Personal Data We Collect
We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.

Data Collected Automatically
When you visit and use our Site, we may automatically collect and store the following information:

  1. Location;

  2. Hardware and software details;

  3. Clicked links; and

  4. Content viewed.

How We Use Personal Data
Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.

The data we collect automatically is used for the following purposes:

  1. Statistics.

Who We Share Personal Data With
Employees
We may disclose user data to any member of our organization who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.

Third Parties
We may share user data with the following third parties:

  1. Google Analytics.

We may share the following user data with third parties:

  1. Links clicked while engaging with website.

We may share user data with third parties for the following purposes:

  1. Statistics.

Third parties will not be able to access user data beyond what is reasonably necessary to achieve the given purpose.

Other Disclosures
We will not sell or share your data with other third parties, except in the following cases:

  1. If the law requires it;

  2. If it is required for any legal proceeding;

  3. To prove or protect our legal rights; and

  4. To buyers or potential buyers of this company in the event that we seek to sell the company.

If you follow hyperlinks from our Site to another site, please note that we are not responsible for and have no control over their privacy policies and practices.

How Long We Store Personal Data
User data will be stored for 26 months.

You will be notified if your data is kept for longer than this period.

How We Protect Your Personal Data
We use industry-standard encryption protocols (SSL/TLS) to protect data in transit and AES encryption for data at rest.

While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.

Your Rights as a User
Under the GDPR, you have the following rights:

  1. Right to be informed;

  2. Right of access;

  3. Right to rectification;

  4. Right to erasure;

  5. Right to restrict processing;

  6. Right to data portability; and

  7. Right to object.

Children
We do not knowingly collect or use personal data from children under 16 years of age. If we learn that we have collected personal data from a child under 16 years of age, the personal data will be deleted as soon as possible. If a child under 16 years of age has provided us with personal data their parent or guardian may contact our privacy officer.

How to Access, Modify, Delete, or Challenge the Data Collected
If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, if you would like your data to be deleted or modified in any way, or if you would like to exercise any of your other rights under the GDPR, please contact our privacy officer here:

Stephanie Underwood
contact@stephanieunderwoodrsw.ca
(438) 801-2529
201-1405 Boulevard Henri-Bourassa Ouest, POB #759, Montreal, QC H3M 3B3

Do Not Track Notice
Do Not Track ("DNT") is a privacy preference that you can set in certain web browsers. We do not track the users of our Site over time and across third party websites and therefore do not respond to browser-initiated DNT signals. We are not responsible for and cannot guarantee how any third parties who interact with our Site and your data will respond to DNT signals.

How to Opt-Out of Data Collection, Use or Disclosure
In addition to the method(s) described in the How to Access, Modify, Delete, or Challenge the Data Collected section, we provide the following specific opt-out methods for the forms of collection, use, or disclosure of your personal data:

  1. You can opt-out of the use of your personal data from marketing emails. You can opt-out by clicking “unsubscribe” on the bottom of any marketing email.

  2. Mobile Messaging. You can opt-out by no mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Cookie Policy
A cookie is a small file, stored on a user's hard drive by a website. Its purpose is to collect data relating to the user's browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.

We use the following types of cookies on our Site:

  1. Analytical cookies
    Analytical cookies allow us to improve the design and functionality of our Site by collecting data on how you access our Site, for example data on the content you access, how long you stay on our Site, etc;

  2. Third-Party Cookies
    Third-party cookies are created by a website other than ours. We may use third-party cookies to achieve the following purposes:

    1. Monitor user preferences for statistical purposes in order to provide clients with better services.

Additional Clauses
User Account

You may be required to successfully sign up for a user account (the "User Account") using the available interfaces on the Platform and be provided with a username and password login credentials by Healing Narratives Counselling Inc. ("User ID") in order to use the Platform and receive any Services. If you are provided with a User ID, you will keep your User ID secure and will not share your User ID with anyone else, and you will not collect or harvest any personal data of any other user of Healing Narratives Counselling Inc. including account names or login credentials. Healing Narratives Counselling Inc. reserves the right to disable any User Account issued to you at any time in Healing Narratives Counselling Inc. sole discretion. If Healing Narratives Counselling Inc. disables access to a User Account issued to you, you may be prevented from accessing the Platform, the Content, your account details and/or any User Content. You agree to provide true, current, complete and accurate information as requested on any registration form to which the Platform may direct you, and to update that registration information as soon as possible after any information on such registration form changes.

Modifications
This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the "Effective Date" at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.

Complaints
If you have any complaints about how we process your personal data, please contact us through the contact methods listed in the Contact Information section so that we can, where possible, resolve the issue. If you feel we have not addressed your concern in a satisfactory manner you may contact a supervisory authority. You also have the right to directly make a complaint to a supervisory authority. You can lodge a complaint with a supervisory authority by contacting the Information Commissioner’s Office in the UK, Data Protection Commission in Ireland.

Contact Information
If you have any questions, concerns or complaints, you can contact our privacy officer, Stephanie Underwood, at:

contact@stephanieunderwoodrsw.ca
Tel. (438) 801-2529
201-1405 Boulevard Henri-Bourassa Ouest, POB #759, Montreal, QC H3M 3B3

​Last Updated: This Privacy Policy was last updated on July 30, 2024.

SOCIAL MEDIA DISCLAIMER

All social media platforms belonging to HEALING NARRATIVES COUNSELLING INC. including www.stephanieunderwoodrsw.ca, are not monitored 24/7 and do not replace emergency crisis services.

Any material posted on social media by Stephanie Underwood, T.S.P, RSW, is not a substitute for receiving individual therapy from a licensed therapist.

In an emergency, please contact your local crisis or distress center or 911.